Returns & Refunds
No order is complete at rattanbox™ until you are 100% satisfied. Enjoy easy and hassle free returns within a 30-day period.
Before sending goods back to us, we need to raise a Returns Authorization Form. Please follow the steps above to start your return.
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Please use form below including your order number and the item(s) you wish to return.
Yes of course you may return your order. We understand that sometimes things aren’t right and you may need to return something.
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Below is our returns authorisation form. You can start your return by entering your details.
If you have received an item that you no longer require, you have 14 days to notify us. You then have an extra 14 days to ensure the returned item is received by us
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Items must be returned in perfect condition with their undamaged original packaging in order to receive a refund.
Should you wish to return an item to us due to no longer wanting it, any costs incurred are the responsibility of the buyer. It is essential that any items returned are sent on a traceable service that is signed for.
Important
We’re not responsible for goods where a POD (proof of delivery) cannot be provided.
The returns address for unwanted items can be found on the Returns Authorization (confirmation email) that we will send you once you have raised a ticket with us.
We allow up to 5 working days to inspect returned items for any fault or damages. Once confirmed the item(s) are in re-sellable condition, your refund will be processed.
Important
Your refund will be processed immediately, but may take up to 3 to 5 working days to show in your account.
