Frequently Asked Questions
Learn more about rattanbox™ website design plans and digital services with the following frequently asked questions.
Product Care
Low Maintenance
We recommend all our products to be checked over and cleaned at least once per year. Preferably your products should be cleaned on a regular basis.
Useful
Brush the furniture down to remove leaves or debris. Use warm, soapy water and a soft cloth to gently scrub and wipe dirt away. After the dirt has been removed we recommended rinsing your furniture. Products can also be gently jet washed, please leave a distance of 20cm minimum between the jet washer tip and the product.
Generally yes, however some products may have alternative requirements. If a product needs specific care other than stated, we shall include further detail within your order.
Weather Resistant
Yes, all of our products are designed to be outdoors all year round with exception to our sofa cushions and parasol canopies.
Useful
Although they can be left outside all year round, we advise to either use a cover or bring inside during winter months to preserve the life of the product and minimise cleaning.
Delivery
Provider Options
Up to 7 days for FREE Standard Delivery.
Up to 2 days for Express 48 Delivery.
Standard Delivery is free of charge on all orders.
Express 48 Delivery is a flat rate of £29.
You can track your order using our order tracking page or if you have an account you can log in and check order updates. Track and view your order. Check order updates, see your billing address and view the order details.
Payments
Klarna Credit
You can pay for your order by Klarna interest-free credit. You can pay within 30 days or take 3 payment option, no fees. Learn more.
Stripe Payments
You can pay for your order using you credit or debit card. Our payment provider is one of the largest global competitors and facilitate fully secure card payment transactions. Learn more.
No, you don’t need an account to checkout, you can pay for your order as a guest on our website. Just fill in your billing details / card information, then click confirm and pay using one of our secure payment options.
Express Checkout
Yes, you can use Apple Pay to complete your purchase. Just click the Apple Pay button shown in the Express checkout (at the top of the checkout page).
Express Checkout
Yes, you can use Google Pay to complete your purchase. Just click the Google Pay button shown in the Express checkout (at the top of the checkout page).
Warranty
3 Year manufacturer warranty
Yes, all of our furniture and garden products are covered by a 3 year warranty.
The warranty is covered by the manufacturer. rattanbox™ will liaise with the product manufacturer should a claim need to be made.
If you have a fault that has developed within the warranty period, please send us a message explaining the issue. Contact us via email at support@rattanbox.co.uk
Unfortunatley the warranty is provided directly by the manufacturer and no extension period or extension option is available.
Returns
No Hassle Returns
Yes you can return your item within 30 days, please refer to our our return policy.
The returns address for unwanted items can be found on the Returns Authorization (confirmation email) that we will send you once you have raised a ticket with us. To start a return, please refer to our our return policy.
Your refund will be processed immediately, but may take up to 3 to 5 working days to show in your account.
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Returns & Refunds
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Help and Support
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